Last updated: August 24, 2026
Our Return and Refund Commitment
T&T VIETNAMHAIR checks product specifications before preparing an order. If you receive a product with a serious issue or an item that does not match the confirmed invoice, contact our sales team promptly so we can review the evidence and provide the appropriate next step.
Report an Issue Within 4 Days
You must contact T&T VIETNAMHAIR within 4 calendar days after the carrier records the parcel as delivered. Please provide your invoice or order reference, parcel label, clear photos and a continuous unboxing video with no pauses, cuts or editing.
When a Return May Be Approved
After review, a return, exchange or other solution may be approved when the delivered product is materially different from the confirmed invoice in product type, texture, length, color, size or quantity, or when verified damage occurred before delivery.
Product Condition Requirements
Products must remain unused, unwashed, uncut, uncolored, unbleached, uninstalled and undamaged. Lace, adjustment bands, wefts, clips, tape, keratin tips, packaging and included parts must not be cut, removed or altered. Products that do not meet these conditions may not be eligible for return.
Customized and Non-Returnable Products
Custom-made, specially colored, altered or personalized products cannot normally be returned when they match the specifications confirmed on the invoice. Returns are not accepted for a change of mind after production has started, used or installed hair, free gifts, complimentary wig caps, clearance items or products damaged after delivery.
How to Request a Return
- Contact the sales representative who handled your order or use our official WhatsApp and email.
- Send the invoice, parcel label, continuous unboxing video and clear evidence of the reported issue.
- Wait for written review and return authorization from T&T VIETNAMHAIR.
- Do not send a parcel back without an approved return address and shipping instructions.
- If a return is authorized, pack the product securely and use the confirmed trackable shipping method.
Return Shipping
Return shipping is normally paid by the customer unless T&T VIETNAMHAIR confirms that the return is required because of our verified error. Original shipping fees, customs fees and local import charges are generally non-refundable. Any exception will be confirmed in writing before the return is sent.
Inspection and Refunds
After an authorized return is received, we inspect the product and notify you whether the refund or exchange is approved. Approved refunds are processed using the method confirmed in writing for the order. Visa Card Online Payment Link refunds may be returned through the card payment provider where supported and may take approximately 7–10 business days after processing, depending on the provider and customer bank. T&T VIETNAMHAIR does not issue refunds through PayPal.
Late or Missing Refunds
If an approved refund has not appeared after the stated processing period, check with your bank or card provider first, then contact our sales team with the invoice and refund confirmation.
Need Help?
Contact WhatsApp: +84 983 830 188 or email ttvietnamhair@gmail.com before returning any product.